8/8/2023 0 Comments Whatsapp business useCustomer Support: One of the major advantages of whatsapp business usage is the ability for enterprises to offer customer support within the app. It allows the audience to select products using the catalog, which is really comfortable.ħ. This solution is particularly useful for small enterprises that don’t have their own website or online store, so they don’t need sharing the link, and can use a whatsapp account for that purpose. Product Catalog: Whatsapp business app provides a solution to create a product catalog with images, allowing enterprises to showcase their products and services within the app. This feature can be useful for sending promotions or updates to a large group of users in the form of chat.Ħ. However, it’s important to note that enterprises can only send broadcast messages to users who have opted-in to receive from them. Broadcast Messages: Broadcast messages are a solution for enterprises to send notifications to multiple users at once. Those can be customized to fit the company’s brand and niche, and they can help to improve the user’s experience by providing quick and helpful responses in their account. Automated Messages: Whatsapp business account also lets enterprises create and schedule automated messages, such as greeting or away messages. This feature saves a lot of hours and ensures that customers receive prompt answers through the messenger.Ĥ. Quick Replies: Quick Replies are pre-written messages that enterprises can use to quickly respond to frequently asked questions or to acknowledge a message. For example, a company can create labels such as “New Customers,” “Open Orders,” or “Users Support” to better organize and manage their chats.ģ. Labels: Labels are a powerful feature in whatsapp business that allows enterprises to categorize their conversations with the audience. This feature helps enterprises to build trust with their auditory and also provides a way to easily access important information about the company.Ģ. ![]() Business Profile: Whatsapp users have personal profiles displaying their name and picture, while whatsapp business allows enterprises to create a profile with important information such as company description, email address, physical address, and website URL. ![]() ![]() Main differences between WhatsApp and WhatsApp Business apiġ. ![]() While they may seem similar on the surface, there are several key differences between those two versions that are important for enterprises’ owners to learn about before deciding which version to use. One of the most popular methods of communication is through messaging applications like whatsapp, which leads entrepreneurs to engage with their audience in real-time and provide them with fast and easy access to information.įor the start, we would like to make an overview, to understand what is the difference between two versions, including the features that are unique to each platform, and theутеукх benefits that each of them can provide for enterprises of various sizes. In today’s fast-paced digital world, when a person can feel himself always on the run, enterprises are constantly searching for new and innovative ways to grow. With the growing popularity of this messaging app in personal use and considering its regular usage, whatsapp launched a business-focused version called whatsapp business, which seems to become a great opportunity for instant growth. Now we can admit that personal whatsapp messenger has become an indispensable type of communication tool in our everyday lives, giving people an option if they want to stay connected with friends, family, and colleagues.
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